How do I request call back on eFiling?

One easy approach to get help without having to wait on hold is to use eFiling to request a callback from the South African Revenue Service (SARS). Through the Help-You-eFile service, you can communicate with a SARS agent who can assist you with your eFiling questions.

1. Access the Help-You-eFile Service:

  • Navigate to the SARS eFiling website.​helpyouefile.sarsefiling.co.za+1TaxTim+1
  • Look for the Help-You-eFile icon, which is accessible on the eFiling login page or after you’ve logged into your eFiling profile. ​helpyouefile.sarsefiling.co.za+3South African Revenue Service+3Ymaws+3

2. Initiate the Callback Request:

  • Click on the Help-You-eFile icon to start the process.​
  • Accept the terms and conditions to enable the callback feature. ​helpyouefile.sarsefiling.co.za+1Reddit+1
  • Click the “CALL ME” button.​helpyouefile.sarsefiling.co.za+1Log in or sign up to view+1

3. Provide Your Contact Information:

  • Fill in the mandatory fields with your details, including:​helpyouefile.sarsefiling.co.za
    • First Name​Log in or sign up to view+3helpyouefile.sarsefiling.co.za+3South African Revenue Service+3
    • Last Name​helpyouefile.sarsefiling.co.za+1Ymaws+1
    • ID Number or Passport Number​Log in or sign up to view+11helpyouefile.sarsefiling.co.za+11Ymaws+11
    • Tax Reference Number​helpyouefile.sarsefiling.co.za+10helpyouefile.sarsefiling.co.za+10South African Revenue Service+10
    • Tax Type (e.g., Personal Income Tax, Company Income Tax)​TaxTim+3helpyouefile.sarsefiling.co.za+3South African Revenue Service+3
    • Contact Number​helpyouefile.sarsefiling.co.za
  • After completing the form, click “SUBMIT.” ​helpyouefile.sarsefiling.co.za

4. Await the Callback:

  • A SARS service consultant will call you back.​sarsefiling.co.za+8helpyouefile.sarsefiling.co.za+8helpyouefile.sarsefiling.co.za+8
  • When you receive the call, provide the consultant with your session ID.​helpyouefile.sarsefiling.co.za
  • A pop-up message displaying the consultant’s name will appear; confirm whether you’d like assistance by selecting “Yes.”​helpyouefile.sarsefiling.co.za

5. Collaborate with the SARS Consultant:

  • The consultant will guide you through your eFiling queries by highlighting areas on your screen.​helpyouefile.sarsefiling.co.za+1South African Revenue Service+1
  • Rest assured, the consultant cannot control your screen or view sensitive information such as passwords or banking details. ​South African Revenue Service+1helpyouefile.sarsefiling.co.za+1

Operating Hours:

The Help-You-eFile service is available during SARS Contact Centre operating hours:​South African Revenue Service+5helpyouefile.sarsefiling.co.za+5Ymaws+5

  • Monday, Tuesday, Thursday, Friday: 08:00 to 16:00​helpyouefile.sarsefiling.co.za
  • Wednesday: 09:00 to 16:00​South African Revenue Service+1Ymaws+1

The service is closed on weekends and public holidays. ​South African Revenue Service

Alternative Methods to Request a Callback:

If you prefer, you can also request a callback by:​

  • Calling the SARS Contact Centre at 0800 00 7277 and selecting the callback option. ​helpyouefile.sarsefiling.co.za+9Ymaws+9Log in or sign up to view+9
  • Using the SARS MobiApp, which offers a callback feature. ​X (formerly Twitter)

By following these steps, you can efficiently request a callback from SARS and receive the assistance you need with your eFiling queries.

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