Maintaining current contact information is crucial if you get social grants from the South African Social Security Agency (SASSA). To receive payment alerts, one-time pins, and critical grant updates, your registered phone number is essential. To prevent any interruptions, you must update your number with SASSA if you have changed it.
We’ll walk you through every step of the SASSA phone number change procedure in this guide.
Why You Need to Update Your Phone Number with SASSA
SASSA requires your correct phone number for several reasons:
- To send you grant payment notifications
- To provide OTPs for secure transactions
- To contact you regarding any issues with your grant
- To keep you informed about SASSA-related updates and changes
If your number is outdated, you may miss out on important information or even face difficulties accessing your payments.
How to Change Your Phone Number with SASSA
Changing your registered phone number with SASSA is a straightforward process, but you must follow the correct steps.
1. Visit Your Nearest SASSA Office
Currently, SASSA does not allow phone number changes online or via SMS. You must visit a SASSA office in person to update your details. Find your nearest office using the SASSA website or Google Maps.
2. Bring the Required Documents
To update your phone number, you’ll need:
- Your South African ID (original and a copy)
- Your SASSA card (if applicable)
- The old phone number linked to your account (if you have access to it)
- Your new phone number
- A completed SASSA phone number change request form (available at the office)
3. Verify Your Identity
SASSA officials will verify your identity before making any changes to your account. This helps prevent fraud and ensures that only the rightful beneficiary can modify their contact details.
4. Submit Your Request
Once your identity is verified, SASSA will process your request. Your new phone number will be updated in their system, and you will receive a confirmation.
5. Wait for Confirmation
After submitting your request, it may take a few days for the update to reflect in the system. You should receive a confirmation SMS on your new number once it has been successfully updated.
FAQs About Changing Your SASSA Phone Number
Can I Change My Phone Number Online?
No, SASSA does not currently provide an online option for updating phone numbers. You must visit a SASSA office in person.
How Long Does It Take to Update My Phone Number?
The processing time can vary, but typically, it takes a few business days for the update to be completed.
Can Someone Else Change My Number on My Behalf?
No, you must be present to verify your identity. This is to prevent fraud and unauthorized changes.
What If I Lost My SIM Card?
If you’ve lost your SIM card, you should first try to retrieve your old number by contacting your mobile service provider. If that’s not possible, update your number with SASSA as soon as possible to avoid missing important updates.