The University of Nairobi (UoN) has recently undertaken a comprehensive overhaul of its website, aiming to enhance user experience and accessibility for its diverse audience, which includes students, staff, researchers, and the general public.
Features of the Revamped Website
- User-Friendly Navigation: The redesigned website boasts an intuitive layout, allowing users to effortlessly access information about the university’s faculties, departments, and services. This improvement addresses previous usability challenges, ensuring a seamless browsing experience.
- Responsive Design: Recognizing the importance of mobile accessibility, the UoN website now features a responsive design that adapts to various devices, including smartphones and tablets. This ensures that users can access information on-the-go without compromising functionality or aesthetics.
- Enhanced Visual Appeal: High-quality images and videos are strategically incorporated throughout the site, providing visitors with a vibrant glimpse into campus life, academic events, and research initiatives. This visual approach not only engages users but also showcases the university’s dynamic environment.
- Dedicated Customer Experience Centre: UoN stands out as the only university in the region with a fully operational Customer Experience Centre, dedicated to offering exceptional service to both external and internal customers. This 24/7 service ensures that all inquiries and correspondences are attended to promptly, reflecting the institution’s commitment to stakeholder satisfaction.
Continuous Improvement and Stakeholder Engagement
The website redesign was spearheaded by the Deputy Vice-Chancellor (Academic Affairs), Prof. Julius Ogeng’o, in line with the University Website Policy. The technical execution was carried out by the university’s ICT Center team, led by Acting Director Mr. Paul Kariuki. To ensure the website meets the evolving needs of its users, feedback is actively sought from stakeholders, with recommendations for improvement being implemented on a continuous basis.
Conclusion
The University of Nairobi’s revamped website exemplifies the institution’s dedication to leveraging technology to enhance user experience and stakeholder engagement. By focusing on responsive design, user-friendly navigation, and continuous improvement, UoN ensures that its online presence aligns with the needs of its diverse audience, solidifying its position as a leading academic and research institution in the region.